SERVICES & SUPPORT

Services & support

From selection to operation — a century of German engineering support across the entire product life cycle. More than delivering equipment: a long-term service commitment.

SERVICE OFFERING
What we offer

From selection consulting to warranty closure — engineering support across the entire product life cycle.

Full life cycle
Selection
PRE-SALE
Selection consulting
System sizing
Closed-loop design
Commissioning
COMMISSIONING
Commissioning
Installation + testing
System tuning
Maintenance
MAINTENANCE
Scheduled maintenance
Compliance checks
Preventive care
Repair
REPAIR
Repair service
Fault diagnosis
On-site repair
Spare parts
SPARE PARTS
Spare parts
Quotation + delivery
Genuine parts
Warranty
WARRANTY
Warranty service
Scope of warranty
Terms + exceptions
Coverage by product line

← Swipe horizontally for the full matrix →

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Capabilities
After-sales care
AFTER SALES

After-sales & maintenance

  • Commissioning (installation + testing)
  • Scheduled maintenance (compliance checks)
  • Repairs (on-site fixing)
  • Spare parts (genuine)
  • Warranty (full scope)
Documents
DOCUMENTS

Documents

Tools
TOOLS

Sizing tools

  • reflex Solutions Pro
  • System load sizing
  • Expansion vessel sizing
  • CDU cooling configuration
  • Product selection guides
Training
TRAINING

Training

  • The reflex4experts program
  • On-site + online + 1:1
  • For design engineers
  • For operating engineers
  • All knowledge levels
HOW WE DELIVER
How we deliver

Direct manufacturer service (never outsourced) — standardized processes backed by digital tools end to end.

Ordering process
Order
STEP 1
Order online
Submit your request
commissioning / maintenance / repair
→
Intake
STEP 2
Factory intake
Service team confirms scope
and schedules the visit
→
Dispatch
STEP 3
Engineer dispatch
Match the right expert
prepare tools and parts
→
Execution
STEP 4
On-site execution
Service at your site
commissioning / maintenance / repair
→
Completion
STEP 5
Completion & feedback
Service records archived
customer sign-off
Digital tools · open on the German website ↗